Trust & procurement
What your team needs to know before buying Cadenza.
Plain answers for orchestras, schools, festivals, military bands, and arts administrators: how payments work, what happens after purchase, what data we handle, and what our trust labels mean.
Payments
Self-serve payments are processed through Airwallex payment links. Cadenza stores transaction status, amount, currency, plan or credit type, and receipt metadata, not full card numbers.
Refunds
Current self-serve offers include a 14-day money-back guarantee where the paid service has not already been materially consumed. Ticket and subscription refunds flow through the org dashboard when available.
Data handling
We use application data to operate Cadenza: accounts, dashboards, listings, applications, ticketing, receipts, support, abuse prevention, and service analytics.
Provenance
Listings and profiles carry source signals such as official, partner feed, community, scraped/system, claimed, verified, and link-check state when available. Missing provenance means we do not make the claim.
Governing law & entity
Cadenza is operated by Kalinklo Ltd, a Hong Kong company; that is the contracting and billing entity. The Terms are governed by the laws of the Hong Kong SAR, and disputes are resolved by individual arbitration administered by the HKIAC (one arbitrator, seat Hong Kong, in English), not class or representative actions. Full detail is in our Terms §13.
What happens after purchase
The goal is simple: a buyer should never wonder whether money moved, whether access activated, or what the next step is.
- 1Payment confirmation is recorded after Airwallex reports success.
- 2Listing credits, plan access, ticket orders, or subscription purchases activate from that payment record.
- 3If the purchase is tied to an organization, the buyer is routed to claim or access the org dashboard.
- 4Pending ownership claims can still browse the dashboard, but write actions stay gated until approval where required.
- 5Receipts and transactional emails are sent to the buyer email when the payment or order flow supports it.
- 6If a payment link stays pending or fails, admin revenue tools separate real closed revenue from open payment-link face value.
Ownership and privacy boundaries
Organizations own their profile copy, listing content, logos, uploaded assets, application notes, ticketing records, and customer relationships. Musicians own their profiles, resumes, application materials, saved listings, and account data.
Cadenza needs a license to host, process, display, transmit, and back up content so the product can function. We do not sell applicant files or buyer lists as a product.
Public information, such as organization names, event details, profile pages, and public listings, can be indexed for discovery. Private dashboard data stays behind account and role checks.
Security posture
Access to organization dashboards is role-gated. Pending claims can be reviewed before write actions unlock. Admin-only tools, revenue data, and org mutation routes require authenticated permissions.
Payment card handling is delegated to Airwallex. Uploaded files and database records are handled by infrastructure providers described in the Privacy Policy.
Cadenza is an early platform. If your procurement process requires a formal security questionnaire, custom DPA, purchase order, or vendor onboarding packet, contact us before purchasing.
School Admissions OS
Procurement packet for admissions teams.
Schools can evaluate the admissions workflow with the same plain boundaries: what data moves through Cadenza, which vendors support it, how money is handled, and what can be exported for registrar or SIS handoff.
Core subprocessors
These providers support hosting, database, storage, payments, email, jobs, and monitoring.
Vercel
Application hosting and edge/runtime infrastructure.
Neon Postgres
Primary relational database and authentication support.
Cloudflare R2
Object storage for uploaded files and media assets.
Airwallex
Payment links and payment processing where payments are enabled.
Resend
Transactional email delivery and delivery webhooks.
Inngest
Background jobs, scheduled handoffs, and recovery workflows.
Sentry
Error monitoring and release diagnostics when configured.
Applicant packet boundary
Private applicant files stay behind account and role checks, with exports reserved for authorized school admins.
Security controls
MFA-capable auth, audit logs, signed webhooks, HSTS, CSP reporting, and scoped dashboard access support institutional review.
Deposit boundary
Enrollment deposits are tracked as confirmation proof, waiver, and review status; Cadenza does not collect that money by default.
What our trust labels mean
Cadenza is careful to separate “this record is real” from “this organization is a customer.” These four labels mean different things, and a profile can be indexed or verified long before any organization has claimed or partnered with us.
Indexed
Cadenza maintains a public record for the organization, school, or event so musicians can discover it. Indexing reflects research and public sources — not a relationship with the entity.
Verified by Cadenza
We have editorially confirmed the entity record is real and accurate. A verified profile can still be unclaimed; the badge says the record is genuine, not that the organization is a customer.
Claimed
An authorized admin from the organization has claimed and controls the page. Claimed profiles can edit content, post listings, manage events, and respond to inquiries.
Partner / Official
A real, active relationship: official use of Cadenza, a confirmed partnership, or a paid plan. We only use this language where it is true.
A “Verified by Cadenza” badge on an unclaimed organization is not a claim of endorsement or usage — it simply means we confirmed the entity is real. We do not present indexing or verification as a customer relationship.
Procurement checklist
Fast answers for internal approval.
Privacy
What data we collect, how we use it, and which service providers support the platform.
Open privacy policySupport
For payment reconciliation, claim issues, procurement questions, or buyer support.
Contact supportSystem status
Live operational status for core services, read in real time from our health endpoint.
View system status